Privacy Policy
Last updated: November 2, 2026
This is what Torch Media Inc. collects when you use Juan, and what we do with it.
What we collect
- Your sign-in account: your Discord (or GitLab) id, username, display name and picture, and your Discord email address when Discord has verified it (used only to match you to an Amigos or Mariachi Band plan someone shares with you; we don’t send you email).
- Shared plans: if you own an Amigos or Mariachi Band plan, the email addresses you add to it, and whether each has joined.
- What you add: your profile, friends, reviews, comments, party and invite activity.
- How you play: which games you play and for how long, achievements, scores and progress.
- Your subscription: which plan you have and when it renews. Payments are handled by Stripe; we never see your card details.
- Technical logs: IP addresses and request logs, kept briefly to run and protect the service.
Why
Only to run Juan: signing you in, showing your library, friends and stats, billing your plan, keeping things safe, and helping when you contact support. We don’t sell your data or use it for advertising.
Who else sees it
- Other Juan users see your profile, what you’re playing (if you share it), and your reviews and comments.
- Services we use to run Juan: Discord (sign-in), Stripe (payments) and our hosting provider.
- Anyone the law requires us to share it with.
Your choices
You can download everything we hold about you, or delete your account and its data, from your account page. Deleting cancels your plan. Backups are overwritten within about a year. Moderation records (reports and bans) may be kept after deletion.
Kids
Juan isn’t meant for children under 13.
Changes
We may update this policy and will change the date above when we do.
Contact
Torch Media Inc. · juan.support@torchmedia.ca